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This dataset was last updated on: 04 October 2026, 08:21:30
Staff are available at this station for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel Southern Railway on 0800 138 1016 or Assisted Travel Thameslink on 0800 058 2844.
Please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Available
All machines are too high for wheelchair users. Staff assistance is available.
Assistance is available whether booked in advance or requested on the day of travel. Passengers can book assistance in advance through their train operator, including up to two hours before travel with many operators. If you have not booked, simply turn up and request assistance on the day and our team will be happy to help.
For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
wholeStation
The concourse and all platforms are partially or fully covered with a canopy.
Toilets including accessible toilets and a baby changing facility are located on the lower concourse on the north side of Stainer Street. A second set of toilets are available on the lower concourse through the Western Arcade.
A Changing Place facility is available for use by disabled passengers in London Bridge. The space has a height-adjustable adult-sized changing bench, hoist, shower facility, extra wide rolls of paper, and non-slip floors.
The facility is located on the on the upper concourse and can be accessed from an accessible lift on the lower concourse, at street level or via a lift on the London Underground.
If you, or a passenger you are accompanying, requires use of the Changing Place room, please speak to a member of staff or press one of our assistance help points throughout the station so we can help you gain access.
Changing Places is a campaign on behalf of people who are unable to use standard accessible toilets and are usually more spacious, fitted with advanced equipment and provide the user with a private, comfortable and hygienic space.
Female toilets,Male toilets
| Attribute | Details | ||||
|---|---|---|---|---|---|
| Helpline | Staff are available at this station for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel Southern Railway on 0800 138 1016 or Assisted Travel Thameslink on 0800 058 2844. Please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator. | ||||
| StaffHelpAvailable | Assistance is available whether booked in advance or requested on the day of travel. Passengers can book assistance in advance through their train operator, including up to two hours before travel with many operators. If you have not booked, simply turn up and request assistance on the day and our team will be happy to help. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. Customer information point located on the lower concourse by platforms 6/7 and upper concourse by entrance into the station (unpaid side). | ||||
| InductionLoop | true | ||||
| AccessibleTicketMachines | All machines are too high for wheelchair users. Staff assistance is available. | ||||
| HeightAdjustedTicketOfficeCounter | No information available | ||||
| RampForTrainAccess | No information available | ||||
| AccessibleTaxis | Taxis with ramps. There is usually one available on the rank, but if not one can be ordered through taxi drivers or by phoning Computer Cabs and specifying a taxi equipped to take wheelchairs. Tel 020 7432 1404 | ||||
| NationalKeyToilets | No information available | ||||
| StepFreeAccess |
| ||||
| TicketGates | ` | ||||
| ImpairedMobilitySetDown | Please contact customer services of the appropriate train operator or speak to a member of the station team who will be able to assist: - Southern: 0800 138 1016 (textphone 0800 138 1018)- Southeastern: 0800 783 4524 (textphone 0800 783 4548)- Thameslink: 0800 058 2844 (textphone 0800 975 1052) | ||||
| WheelchairsAvailable | No information available |
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This project/website/app is independent and is not part of or endorsed by National Rail Enquiries. Please note that the information presented here may be subject to change. Always check official sources and the National Rail Enquiries website for the most up-to-date information.